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Our Caregivers

“Clothe yourselves with compassion, kindness, humility, gentleness and patience. And over all these virtues, put on love.” Colossians 3:12, 14

Selection process

We Love Our Caregivers…

And you will too! You and your loved ones can have peace of mind knowing our caregivers have gone through a rigorous selection process.

Watch and see
how we are having fun!
Interviews
Extensive Interviews and Multiple Professional References

It all starts with a phone interview looking for folks who are warm, friendly, caring, well-spoken as well as possess experience and skills. If we like what we hear, we invite them in for a face-to-face interview during which time each candidate meets with a minimum of two to three staff members. We are seeking those whom have a heart for seniors, go the extra mile, want to make a difference in the lives of those in their care which is reflected in their manner and attitude. We ask ourselves if this is someone we would want to have caring for our own moms.

Most agencies and facilities only verify employment. We speak with the family members of loved ones cared for by our prospective caregivers to hear firsthand how they cared for their clients. We ask questions like if they can cook American food, what are their strengths, how are they under stress?

 

We have a unique and stringent hiring process turning over many rocks looking for a few gems one at a time. Through many conversations and meetings, we select a chosen few to be placed in our clients’ homes hiring only 25% of those whom apply. When all is said and done, we’ve done our due process, made the reference calls, vetted the person, if any hesitation in “our knower” or “gut” even at that point, we do not move forward with that person. We are very selective in caregivers we hire and you can rest assured they are exemplary.

Next step
National Criminal Background Checks and Motor Vehicle Report (if applicable)

We conduct national criminal background checks on all prospective candidates. For those hourly caregivers who drive, we review their Motor Vehicle Reports. Only those with a clean driving history are approved drivers to ensure the client’s safety on the road.

Bonded & insured
Bonded, Insured, and Covered by Workers’ Compensation

Each caregiver who enters our clients’ homes is bonded and insured to protect them against loss.
In addition, as employees, all caregivers are covered by workers’ compensation should they get injured on the job.

Perfectly matched
Matched to Your Specific Needs and Lifestyle

With much thought and care, we hand select the most appropriate caregiver available factoring in the client’s professional background, level of education, cultural traditions, and personality traits and most importantly, service needs. We consider the driving distance between the caregiver and the client, staffing as locally as possible for many reasons – cost of commuting, familiarity with the client’s area, and inclement weather. Though we do have a relatively high success rate in great matches, should the client not be satisfied, we are happy to make a change. We like to say a successful match is like peas and carrots!

Here are some of our core values that help provide a divine homecare experience for our seniors

Angel Absolutes™

Caregiver Commandments™

Angel’s Wings ®

Caregiver Training

When possible, we prefer to gather our caregivers and meet as a group to present Angel’s Wings®, but our training is also mobile friendly so you can brush up on how to provide exemplary service to your clients at your convenience too. Whether lounging on your couch in your pjs or waiting in your car to pick up your kids, you can take a few moments each month to revisit Angel’s Wings®

 

Written by our President and Co-Founder, Roberta Velichko herself, having 10+ years in the industry serving clients,
she learned what works, how to make it work, clients’ preferences and what’s important when you are a guest
in your client’s home.

Caregiver
Support Group

Good caregivers care deeply. When you care deeply, caregiving can sometimes be emotionally taxing. You are not only offering physical help with household chores and such but many times, you are offering emotional support and encouragement to a population that is depressed, chronically ill, weak and tired. This can be exhausting! You may also be experiencing:

…and the list goes on. You are not alone. Getting together with other caregivers to share experiences has multiple benefits including learning from each other. There is emotional support available for you to speak, share and unload the heaviness of your heart in caregiving. Our hope is you will walk away feeling a little lighter and empowered with strategies for the next situation. We also hope you receive a genuine acknowledgement and thank you for the work you do and a reminder of the positive significance you have in the life of a client. Please call your office to find out more information.

Angel Outreach

Desiring to bring our host of angels together for two reasons – to develop a sense of community and be a blessing to the community – we have created ANGEL OUTREACH. Angels along with office staff will have an opportunity to support and/or donate either their time or resources to help a worthwhile cause.

So please contact our office with your ideas for future projects – organizations and/or needs that are dear to your heart that together we can make a small difference. Thank you for your anticipated ideas, participation and generosity.

We really care

Praise From Our Caregivers

“my mom is super happy with her“


Connie is our third caregiver from Always An Angel® and my mom is super happy with her. Connie arrives on time and takes instructions well and is clean, neat and professional. There have been no difficulties with Connie, and I am able to function in my own job while being remote.

– Monica T Garrison, NY

“I feel comfortable and confident that my mother is safe“


I live on the opposite coast from my 92-year-old mother. The team at Always An Angel® has always gone above and beyond to meet the ever changing needs of my mother and to communicate with me, and her, on a regular basis. Because of the care shown by Always An Angel®, I feel comfortable and confident that my mother is safe and able to continue living independently and with dignity. I am eternally grateful.

– Sue L Ossining, NY

“It gave me the piece of mind to keep my job and to not worry“


I would highly recommend Always an Angel® to anyone. The aides were so caring, the office staff was easy to reach whenever needed, and office teams checked in regularly to make sure everything was going well. We felt like everyone pitched in to help, like a little village. I can’t thank you enough for taking such good care of my mother. It gave me the piece of mind to keep my job and to not worry.

Sarah G White Plains, NY
Join our team

Our Angels

“Clothe yourselves with compassion, kindness, humility, gentleness and patience.
And over all these virtues, put on love.” Colossians 3:12, 14