Why Choose Us?

We Want To Ensure That You
Receive The Best Possible Care.

Communication, communication and more communication is our mantra. Communication is paramount – news and updates regardless if they are good, bad and/or indifferent from your caregiver will be a few minutes late to we’re coming over with birthday cake and flowers.

 

We return phone calls. Should you call outside of regular business hours, we have a 24 hour live operator to take messages and you will receive a timely returned phone call. Questions about scheduling, billing, staffing or a change in service will be addressed promptly and with a smile.

Always An Angel family with a smile!

Quality
Assurance Program

Through regularly scheduled visits managed by our Quality Assurance Representative, there will be sit down face-to-face meetings with clients to assess care and to address any changes when necessary.

 

Client Home Journal entries are reviewed to ensure proper documentation to further monitor the care being delivered.

 

These visits are a tool to keep your heart content and to develop a common language and identification with clients. And if everything is going swimmingly, we’d love to just drop by and say hello.

Each page has purpose and value

Client Home Journal

Each client will receive a Client Home Journal upon start-up of services which will be kept at the client’s home during the provision of services. Caregivers will document all activities related to the care and wellbeing of clients. Proper, consistent documentation by the caregiver is encouraged after each shift. This valuable communication tool will allow many parties to see the client’s care including multiple caregivers, family members, healthcare professionals, and our office.

 

The Client Home Journal’s page entries are listed below. While each page has purpose and value, some may not be appropriate to the care plan. During the evaluation, each client at their discretion can determine which pages they feel are needed and will be helpful in the service plan.

Five things you should know about mom

Our clients are more than what’s on their Service Plan. We want to get to know them in their core…what makes them tick. What did they do for a living? Did they work outside the home? Where were they raised? What are their hobbies? How many children and grandchildren do they have? What are their likes and dislikes? What are their frustrations? What makes them laugh? What is their favorite TV show? What is their favorite snack? Answers allow us to understand our client, meet their needs better, foster conversation, and help us get to know our clients!

Client medical fact sheet

Should a client have a health episode on our watch, we are prepared to provide all pertinent information to either emergency personnel or the Emergency Department. This document contains the client’s name and address along with their doctor(s) contact information, health care proxy, DNR or not, emergency contact information and a current medicine list. Please keep us updated on any medicine changes. This document is taken along on all outings should the client have a health episode while out of the home.

Service plan

From the client’s health and psycho-social status to assistive devices used, nutritional needs to also if they have a medical alert system and handicapped parking tag, you will find this important information here. Anticipating and reducing possible hiccups when a new caregiver starts, we have even included where the caregiver should park and how they are going to get into the house or facility. Our detailed and comprehensive Service Plan will instruct the caregiver what tasks to perform both in a home and a facility environment including frequency and with how much assistance.

Daily notes

After each shift, caregivers write a few lines about the services performed for the client. This document is particularly helpful for cases with multiple caregivers allowing them to see when certain tasks were performed that need not be done daily, for example, changing the bed sheets. In addition, it is here where the caregivers record the client’s mood, how the day went and any changes in the client. Caregivers are instructed to call the office immediately with any significant or concerning changes. Many family members regularly check the Client Home Journal to monitor their loved one’s care.

Medication reminder log

Caregivers can remind clients to take their meds from pre-poured pillboxes while documenting with date and time with their initials. We are happy to ensure specific instructions like clients consuming meds in front of their caregivers as well as storing meds out of sight and reach of clients.

Meal log

Weight loss and gain is a common area of concern for clients. Caregivers document not only what the client has consumed but at the request of each family, how much with our consumption percentage chart. Caregivers can follow dietary restrictions and recommendations and record meals allowing family members and healthcare professionals to review and modify as needed.

Visitor log

Upon hospital or rehabilitation discharge, the client’s home can be a revolving door with Visiting Nurse Services coming which may include the Registered Nurse, home health aide, physical therapist, occupational therapist, speech therapist, and social worker. It can be confusing for clients to remember who is visiting and report to their family members when asked especially for our dementia clients. Caregivers can request all visitors to sign the Visitor Log so all have a record who has been at the house.

Vehicle mileage log

Most hourly caregivers drive. Should the client’s needs include incidental transportation or errands, we will assign you a caregiver who is an approved driver. Caregivers record their mileage when using their own cars for these purposes. Mileage is from the client’s house to the destination and back, not the caregiver’s commute to the client’s house. All entries include destination and miles driven.

Financial transaction log

Before services start, the method of payment (cash or credit) for any purchases will be established. The caregiver will document all purchases and store all receipts with the Financial Transaction Log unless otherwise instructed.

physical, emotional, mental & spiritual needs

Words Of Comfort

As human beings, we have physical, emotional, mental and spiritual needs. Helping to meet some of our clients’ needs through our non-medical services, we also want to offer emotional and spiritual encouragement and support.

 

Here’s a little background on each…

Christian / Jewish Prayers

This area includes Christian and Jewish prayers presented in two versions; print and video. Prayer is simply talking with God, moves the hand of God and when we pray, God silences the heavens to listen to us. We have a God who hears and answers prayers. We hope you are strengthened using our prayer cards. If you would like an actual prayer card, please call our office, and we will gladly mail or bring you one.

What Cancer Cannot Do

Like most families, our family has heard those words, “YOU HAVE CANCER”. Once you stop crying and regular MRIs become the new normal, you realize you are more than your diagnosis. Read What Cancer Cannot Do and hold onto these truths.

My First Christmas in Heaven

This poem was written by a 13 year old boy named Ben. He died of a brain tumor that he had battled with for over four years. He lost the fight on December 14, 1997 and gave this poem to his mum before he died.
Worry free people

Praise From Our Clients

“It was a perfect experience“


I was really impressed with the office follow up and help, and certainly with the aide that worked with me. This was my first experience needing any help, but a broken arm gave me little choice. It was a perfect experience.

– Susie A. Cortlandt Manor, NY

“She was very attentivive and followed my suggestions in caring for my sister“


A very lovely young woman assisted my sister. My sister was very pleased with her and bonded beautifully with her. She was very attentivive and followed my suggestions in caring for my sister. Thank you.

-Marie F Shrub Oak, NY

“indispensable part of the family“


It was hard to convince my parent to allow a caregiver to come into their home but the caregivers from Always An Angel soon became an indispensable part of the family.

– James V Brewster, NY
To guard and guide by your side…

always care, always there